This document details the use of personal inofrmation on Boveylarder.com
Bovey Larder respects your privacy and we are committed to protecting your personal data.
When you visit Boveylarder.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We call this ‘Device Information’.
Our website, just like almost every other site on the web, uses various technologies to collect this information.
- ‘Cookies’ help us to provide customers with functionality, with a good browsing experience and allow us to improve our website over time. A cookie is a small file that we store on your browser or in the memory of your device.
- ‘Log files’ track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- ‘Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the site.
Your agreement is required to allow us to collect this information, which is not essential for the running of the website, but is valuable to allow us to provide you with the best experience and to improve it.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the website, such as information regarding which of our pages are most popular and general website administration.
We may use your information collected from the website to personalise your repeat visits to the website.
Please accept our files if you value our products and services.
If you do not wish to receive any non-essential cookies, please indicate your desired option at the time when the pop-up appears when you first visit our website.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers which are processed securely via Stripe or PayPal), email address, and phone number. We refer to this information as ‘Order Information’. We do not retain payment information.
With your consent, we will collect your email address in order to send you our latest updates and offers.
You will only receive information from us such as Newsletters if you sign up to receive this information via our website, in store or via one of our owned communications, such as a connected social media account, prize draw promotion or similar.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfil any orders placed through the site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
HOW DO LONG DO WE KEEP YOUR INFORMATION?
We keep your personal information for as long as is required to provide our agreed or contracted service to you. In some circumstances, we may be required to keep customer data for legal, regulatory or insurance purposes. We will not keep customer data for longer than required. You can ask us to delete or remove your Personal Information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).
HOW DO WE KEEP YOUR INFORMATION SECURE?
We take steps to ensure your personal information is kept secure and confidential and protected from loss, alteration, corruption, theft or misuse. All Bovey Larder employees are committed to respecting the confidentiality of our customers’ Personal Information.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here.
You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by clicking the following:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
DO NOT TRACK
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
As we continue to develop our business, we might sell certain of our assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.
DATA CONTROLLER & RIGHTS OF ACCESS
Bovey Larder is the data controller for the purpose of the Data Protection Act 1998 (the Act).
RIGHT OF ACCESS
You have the right to access the information which Bovey Larder holds about you and your right of access can be exercised in accordance with the Act. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by post at the following address:
Bovey Larder Ltd, 41 Fore Street, Bovey Tracey, Devon, TQ13 9AD, United Kingdom